Shipping policy

Last updated: August 5, 2026

Shipping Coverage

We currently offer worldwide shipping.

Processing and Delivery Times

Processing time: 1–3 business days (the time it takes us to prepare and dispatch your order).
Shipping time: 6–12 business days, depending on your location.
Total estimated time: 7–15 business days from order confirmation.

Timelines may vary during high-demand periods (such as holidays), weather conditions, or factors beyond our control (customs, carrier delays, etc.).

Shipping Costs

Standard shipping: Free on all orders.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number and a link to follow your shipment's status in real time.

If you do not receive this email within 72 hours of your purchase, please contact us at calmoravitalusa@use.startmail.com.

Delayed or Lost Orders

If your order has not arrived within the estimated timeframe (15 business days), contact us at calmoravitalusa@use.startmail.com with your order number. We will investigate the shipment status with the carrier and keep you updated.

If the carrier confirms the shipment is lost, we will either resend your product at no additional cost or issue a refund, based on your preference.

Incorrect Addresses

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. CALMORAVITAL is not responsible for delays or losses resulting from incorrect shipping information provided by the customer. If you notice an error in your address after placing your order, contact us as soon as possible so we can attempt to correct it before dispatch.

Customs and Duties (International Orders)

For international orders, the customer is responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping cost.

Contact

For any questions about your shipment, contact us at calmoravitalusa@use.startmail.com.